Accessibility Statement

1. Our Commitment to Accessibility

FL Services Hub, owned and operated by Hawk Guru, is dedicated to providing a website that is accessible to the widest possible audience, regardless of ability or technology. We work to ensure our platform meets or exceeds applicable standards under the Americans with Disabilities Act (ADA) and conforms substantially to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA published by the World Wide Web Consortium (W3C).

We believe accessibility benefits everyone — homeowners searching for service pros, business owners listing their services, and the broader Florida community we serve.

2. Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. WCAG defines three levels of conformance: Level A, Level AA, and Level AAA.

FL Services Hub is partially conformant with WCAG 2.1 Level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard. We are actively working to identify and address these areas.

3. Accessibility Features

We have implemented the following accessibility features across our platform:

• Semantic HTML structure — Proper use of headings, landmarks, and ARIA labels for screen readers.
• Keyboard navigation — All interactive elements are accessible via keyboard, with visible focus indicators.
• Color contrast — Text and interactive elements meet WCAG 2.1 AA contrast ratios (4.5:1 for body text, 3:1 for large text).
• Alt text on images — Meaningful alternative text is provided for informational images.
• Resizable text — Content remains readable and functional when zoomed up to 200%.
• Responsive design — Pages adapt to different screen sizes and orientations.
• Form labels — All form fields include descriptive labels and error messages.
• Skip navigation — Users can bypass repeated content and jump to main page content.
• Descriptive link text — Links are clearly labeled and meaningful out of context.
• Reduced motion support — Respects user preferences for reduced animations.

4. Compatibility With Browsers and Assistive Technology

FL Services Hub is designed to be compatible with the following:

Modern browsers:

• Google Chrome (latest 2 versions)
• Mozilla Firefox (latest 2 versions)
• Apple Safari (latest 2 versions)
• Microsoft Edge (latest 2 versions)

Assistive technologies:

• Screen readers (NVDA, JAWS, VoiceOver, TalkBack)
• Speech recognition software (Dragon NaturallySpeaking)
• Screen magnification software (ZoomText, browser zoom)
• Keyboard-only navigation
• Switch devices and alternative input methods

We do not officially support older browsers (Internet Explorer 11 or below) or browsers more than two major versions out of date.

5. Known Limitations

Despite our best efforts, some aspects of our platform may not yet be fully accessible. We are aware of the following limitations and are actively working to address them:

• User-submitted content — Listings, photos, and descriptions submitted by service providers may not always include alt text or descriptive content. We encourage all submitters to include accessible content.
• Third-party integrations — Some embedded tools (maps, payment processors, analytics) may have accessibility limitations beyond our direct control.
• PDF documents — Older PDFs hosted on the platform may not be fully tagged for screen reader access. We are working to remediate these.
• Video content — Where applicable, we are working to add captions and transcripts to all video content.

If you encounter any accessibility barrier on our platform, please contact us using the information below so we can address it promptly.

6. Assessment and Testing

The accessibility of FL Services Hub has been evaluated through the following methods:

• Self-evaluation — Internal review by our team using accessibility checklists.
• Automated testing — Regular scans using tools such as WAVE, axe DevTools, and Lighthouse.
• Manual testing — Keyboard-only navigation testing and screen reader testing.
• User feedback — Reports from users help us identify and fix issues we may have missed.

We review our accessibility practices regularly and make improvements continuously.

7. Feedback and Contact

We welcome your feedback on the accessibility of FL Services Hub. If you experience any accessibility barriers or have suggestions for improvement, please let us know:

When contacting us about accessibility, please include:

• The web page URL where you experienced the issue
• A description of the problem
• The browser, device, and assistive technology you were using
• Your contact information so we can follow up

We aim to respond to accessibility feedback within 2 business days and to resolve reported issues as quickly as possible.

8. Formal Complaints

If you are not satisfied with our response to your accessibility concern, you have the right to file a formal complaint with:

You may also contact:

9. Continuous Improvement

We view accessibility as an ongoing commitment, not a one-time project. Our team is regularly trained on accessibility best practices, and we conduct periodic reviews of our platform to identify and address barriers.

We are also actively working toward:

• Achieving full WCAG 2.1 Level AA compliance across all platform features.
• Developing accessible alternatives for any content that cannot be made fully conformant.
• Improving our internal processes to ensure new features and content are accessible from launch.
• Providing accessibility training for our content contributors and partners.

10. Technical Specifications

Accessibility of FL Services Hub relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML5
• CSS3
• JavaScript (ECMAScript)
• WAI-ARIA (Web Accessibility Initiative – Accessible Rich Internet Applications)

These technologies are relied upon for conformance with the accessibility standards used.

11. Changes to This Statement

This Accessibility Statement may be updated from time to time as we improve our platform and make additional accessibility enhancements. The "Last updated" date at the top of this page indicates when the statement was most recently revised.

Continued use of FL Services Hub after changes constitutes acceptance of the revised statement.

12. Approval

This Accessibility Statement was prepared in accordance with the W3C Accessibility Statement Generator structure and reflects our genuine, ongoing commitment to digital accessibility.

If you have any questions about this statement, please contact us at (305) 206-7141 or team@hawkguru.com.